Customer Success Manager

Company Description

Quantum Heaps is an AI-native Revenue OS designed to transform B2B sales operations by replacing multiple sales tools with an integrated platform.

Role Description

This is a full-time remote role for a Customer Success Manager. The ideal candidate will focus on ensuring customer satisfaction, fostering strong relationships with clients, and driving customer retention.

What You Will Do

• Manage onboarding and implementation for new customers.
• Act as a point of contact for customer queries and support.
• Monitor customer usage and engagement.
• Work to ensure customer satisfaction and retention.
• Coordinate with internal teams to resolve issues.
• Maintain records of customer interactions.
• Identify opportunities for account growth where appropriate.

Qualifications

• Proven experience in Customer Satisfaction and Customer Retention strategies
• Strong skills in Relationship Building and Customer Service to maintain and enhance client relationships
• Solid Analytical Skills to interpret customer data and improve customer outcomes
• Excellent verbal and written communication skills
• Ability to manage multiple customer accounts.
• Bachelor’s degree or equivalent experience; experience in SaaS, B2B sales, or related industries is a plus
• Proficiency in CRM tools and an understanding of revenue operations is preferred

Requirements

Full time, Remote job