Process Trainer

Hiring: Process Trainer | International BPO

Location: Kanpur

Shift: Night shift

Requirements: ✅ Minimum 1 year of experience as a Process Trainer in an International BPO ✅ Experience in Voice Process preferred ✅ Excellent communication and presentation skills

✅ Experience in Training Need Analysis (TNA) and Content Development ✅ Ability to work closely with Operations and Quality teams Key Responsibilities:

• Conduct New Hire Training and Refresher Sessions
• Deliver Process, Product, Soft Skills, and Communication Training
• Monitor trainee performance and provide coaching
• Prepare and maintain training reports and MIS
• Conduct assessments and mock calls
• Drive training effectiveness and batch performance
• Collaborate with QA and Operations for continuous improvement
• Qualification: Graduate in any discipline

Pay: ₹20,000.00 - ₹25,000.00 per month

Benefits:

• Commuter assistance
• Paid sick time

Experience:

• trainer: 1 year (Required)

Language:

• English (Required)

Shift availability:

• Night Shift (Required)

Work Location: In person