Customer Service Representative

We are currently hiring for one of the Logistics - MNC Client - one of the worlds largest network for Logistics & Shipments.

Work Location: DLF Cybercity, Gurgaon

Role Name: Customer Service Agent - Inbound US Process

Work Days: 5 days working (rotational offs) - all night shift role.

Work Timings: Between 05:30 PM IST to 04:30 AM IST - Rotational

Interview: Face to face only (so share resume only if you are available inperson) to attend

Compensation to expect: upto 6 LPA max + Night Shift Allowance + Cab facility*

Responsibilities

• Communicate with US customers via phone & assist them on queries / escalations raised.
• Provide knowledgeable answers to questions about product, pricing and availability
• Work with internal departments to meet customer's needs
• Data entry in various platforms

Qualifications:

• At least 6 months - 5 years' of relevant work experience in Voice process.
• Minimum Graduate Completed (do not apply if results awaited / if no Degree certificates)
• Excellent phone etiquette and excellent verbal, written, and interpersonal skills
• Ability to multi-task, organize, and prioritize work

Interested candidates can share resume on deepti.kocher@upgrad.com

Requirements

Night shift