Customer Experience Officer

Role & responsibilities

• Handle customer enquiries via phone calls, WhatsApp, and email
• Understand customer needs and convert enquiries into confirmed orders
• Perform regular lead follow-ups to ensure closure
• Resolve customer queries, concerns, and post-sales issues professionally
• Maintain accurate customer and sales records
• Coordinate with internal teams for smooth order processing
• Achieve assigned monthly targets while maintaining customer satisfaction

Preferred candidate profile

• Excellent communication skills in English and Hindi
• Passion for sales and customer interaction
• Self-motivated and target-driven mindset
• Strong problem-solving ability
• Professional and customer-focused attitude

Role: Customer Success, Service & Operations - Other

Industry Type: Internet (E-Commerce)

Department: Customer Success, Service & Operations

Employment Type: Full Time, Permanent

Role Category: Customer Success, Service & Operations - Other

Education UG: Any Graduate

Pay: ₹400,000.00 - ₹500,000.00 per year

Ability to commute/relocate:

• BTM Layout, Bengaluru, Karnataka: Reliably commute or planning to relocate before starting work (Required)

Language:

• Hindi (Required)
• English (Required)

Work Location: In person