Delivery Manager

Role - Delivery Manager

Responsibilities

 Experience in Client Relationship Management – engaging with CFOs, key client stakeholders, understanding their requirements and Outsourcer’s ability to meet them

 Experience of leading large teams, located across multiple cities in India and across the world. Demonstrated skills of managing span more than 500 FTEs

 Experience of Driving Digital Transformation across a portfolio of accounts

 Experience of working in large organizations have matrixed structure

 Demonstrates a breadth and depth of operational service delivery management expertise, preferably in an international environment

 Experience in managing/supporting transitions of complex HRO projects

 Domain expertise across HR domain from Hire-to-Retire (Talent acquisition to employee services, Payroll, compensation, performance management and learning & development)

 Technology Insights – Sound knowledge of latest HR cloud platforms like Workday, SAP SuccessFactors, ServiceNow, Oracle etc. and automation opportunities in HR Operations

 Experience in ERPs and eSourcing / Procurement Tools and Digital technologies

 Talent Strategy Alignment, Capability & Skills Mapping, Process Optimization & Governance, Change Management Support, Workforce Data & Insights

Expectations from the Role:

 Accountable for managing service delivery

 Responsible for SLA management and customer satisfaction across one or more customers

 Ensure and monitors all processes are in place to proactively protect consistent service quality, through rigorous management of change control and acceptance into service procedures

 Metrics and reporting as per the program communication plan

 Conduct thorough review of all components in the Project/Program Plan: scope, deliverables, time frame, and cost

 Ensure Quality Management Systems are followed for delivery excellence

 Participate in Finance and Technology roadmap discussions with Customer and advise on the best way forward

 Drive transformation programs. Well versed with operational alignment of automation tools and technologies

 Ensure proper communication between onsite, offshore and Customer teams

 Help shape and plan and deliver transformation projects

 Ensuring delivery of real and tangible transformation through facilitation, analysis, and delivery

Preferred Qualification:

 Education: Graduate / Postgraduate in Management Studies (Specialization: Human Resource)

 Experience in due diligence, solution identification, feasibility assessment, client visits

 Experience of Project Management

 Experience in cost estimation and pricing for outsourcing and offshoring of processes

 Preferred experience in delivery, transition and/or solution design in BPS

Location

Kolkata

Job Function

BUSINESS PROCESS SERVICES

Role

Manager

Job Id

418075

Desired Skills

Human Resource

Desired Candidate Profile

Qualifications : BACHELOR OF COMMERCE